Programs

Performance Excellence & Benchmarking has several working committees that focus on different aspects of operation. These committees develop different key indicators depending on the segment of the electricity industry they are a part of –

• Generation
• Transmission
• Distribution
• Customer Service

Depending on the segment, the indicators focus on the following areas of business:

• Reliability of equipment
• Reliability of electricity service
• Excellence in operations performance

The programs under Performance Excellence & Benchmarking are:

• Committee on Performance Excellence (COPE)
  • Transmission (T-COPE)
  • Distribution (D-COPE)
  • Power Supply COPE
  • Customer Services COPE
  • Corporate Services COPE
• Equipment Reliability Information System (ERIS)
  • Generation—ERIS
  • Transmission—ERIS
• Service Continuity Committee
• Bulk Electricity System