2019 / Customer

Outage Management System for Service Excellence

Utilities Kingston has implemented a new outage management system to help further improve communicating power outages. The SurvalentONE OMS pinpoints both planned and unplanned power outages, providing accurate and timely information, both for the public and for crews as they work to restore power.

This helps the utility get more accurate power outage information out faster to its customers and enables crews to restore power more quickly in order to reduce the length and disruption of outages.

Customers now have an additional tool to use, to determine whether a power problem is located on utility or private property.

The OMS is the result of a two-year project that involved integration with Utilities Kingston’s monitoring and control system, geographic information system, customer information system and metering infrastructure.

Using data from all four sources provides better information for improved diagnosis in the field. The system advises operators of an outage, based on the status of smart meters or other monitored devices.

Verified outages are posted to the map at https://Power.UtilitiesKingston.com/Outages, with the intent that this improved information will reduce phone calls to operations centre staff, allowing them to focus their efforts on safe and effective power restoration.

Utilities Kingston also intends to evaluate the use of this technology for water and natural gas service interruptions – one of the advantages of its multi-utility model

This utility is working to improve the delivery of utility services, for now and in the future!

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