SaskPower developed an intake and welcome letter written in Ukrainian to assist Ukrainian refugees coming into Saskatchewan. The welcome letter includes information about SaskPower, the company’s services and contact information in their home language.
These customers are dealing with the stress of fleeing their home country and moving to a new location, potentially with significant language barriers. SaskPower took a customer-centric approach to make doing business with SaskPower as easy as possible for these new customers.
The welcome letter is available at various agencies that are assisting these customers with their transition to Saskatchewan.
